|
|
|
|
Client Survey
"In
all my years of research, I've never heard such passion and
emotion about a company and the service it provides."
INTRODUCTION
Recently, MMS hired an independent research company to call
our current and former clients and ask them about MMS and its
services. Without mentioning MMS, the researchers asked:
- How do you decide which company will manufacture your
CD?
- What added services or features do you look for in
a CD manufacturing company?
And, finally:
- What do you think of MUSIC MANUFACTURING SERVICES?
Two days into the survey, the head researcher called us. "First
of all," he began, "do you know how hard it is to get these
musicians on the phone during work hours??
But I called today because I just had to tell you - we
can't believe how incredibly positive everyone is about your
customer service!"
And when the company presented their final findings, one of
the researchers said:
"In all my years of research, I've never heard such
passion and emotion about a company and the service it provides."
KEY FINDINGS OF THE SURVEY
(Quoted directly from the research report)
Customer
service is a MUST for a CD manufacturing company.
MUSIC
MANUFACTURING SERVICES is very good at customer service.
Customer Service is a MUST for a CD
manufacturing company.
| * |
Customer service, along with quality of
product and price, is an extremely important attribute
for CD manufacturing service companies. |
| * |
Among experienced members of the industry
(record labels/recording studios), responsiveness in customer
service gave them peace of mind. |
| * |
For novice musicians, coaching through
each step of the process was very important. |
MUSIC MANUFACTURING SERVICES is very
good at customer service.
| * |
MUSIC MANUFACTURING SERVICES is seen to
excel in (the) personal touch, delivering the following
benefits:
- Among labels/managers/producers, the personal service
and accountability provided by MUSIC MANUFACTURING
SERVICES reps makes the process "hassle-free".
- Among musicians, MUSIC MANUFACTURING SERVICES reps
are seen as being artist-friendly, supportive coaches
that lead them through the CD making process.
|
| * |
The majority of respondents noted that
delivery deadlines were met, with some orders delivered
earlier than expected. |
| * |
When current clients were asked about MUSIC
MANUFACTURING SERVICES' weaknesses, overwhelmingly, the
almost unanimous response was that there were none. |
| * |
Many of the MUSIC MANUFACTURING SERVICES
client relationships were built over a long time with
the same representatives. |
| * |
For Indie musicians, in particular, highly
personalized service made them feel like their work was
important. |
| * |
Among current clients, customer service
at MUSIC MANUFACTURING SERVICES was characterized as responsive,
timely, accommodating, personal, informative and professional. |
| * |
In several cases, respondents said contact
with the customer rep (friendliness, attention and helpfulness)
influenced the final decision, especially among artists
new to the process. |
Read quotes from recent clients on our Testimonials page.
Have you ever used MUSIC MANUFACTURING SERVICES for a manufacturing
project? Visit our Feedback page
and let us know how it went! |
|
|
